About Primus
Sales & Marketing Career Opportunities
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
| Account Manager, Inside Sales (Bilingual, English & French) Status: Regular Full Time Location: Toronto, ON Hours: Regular Business Hours The Account Manager, Inside Sales is responsible for effectively selling all Primus Canada’s voice and data products and services and providing prompt, courteous, accurate information and service to all business customers in an outbound call centre environment. The primary function of this role is to generate new sales/sales leads and additional sales to existing accounts. |
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| Responsibilities: |
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Execute outbound call campaign to promote Primus Business Services and drive sales revenue |
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Determine customer’s needs with a consultative and knowledgeable approach regarding Primus Canada’s products, services, payment options, coverage areas, usage ratios, billing procedures and policies, etc. |
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Provide accurate quotes and product information to customers in a timely and efficient manner |
| Follow up with customers on quotes, reports and orders, etc. in order to close the business | |
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Achieve a targeted daily quota for outbound calls with a monthly sales target of $3500 in new “billed” small business revenue |
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Ensure all customer order information is documented accurately and immediately processed via telephone, email and facsimile |
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Generate sales leads for Direct Sales when appropriate based on customer requirements, passing on immediately to the Direct team |
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Adjust sales scripts as required to better target the needs and interests of specific companies |
| Maintain records of all telephone interaction, including contacts, customer potential and sales activity | |
| Other duties, as assigned | |
 Essential Knowledge and Skills: |
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Previous Sales experience (essentially this position requires ability to sell, persuade excellent customer service skills, client focus and service orientation). |
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Demonstrated strong customer service skills |
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Previous experience in a call centre environment preferred – telecommunications or data experience is an asset |
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Superior computer skills with advanced MS Office skills |
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Good oral and written communications skills with the ability to take and interpret communication notes |
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Strong interpersonal skills and team player |
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Articulate, friendly, and diplomatic with the ability to persuade and negotiate |
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Post secondary education in a related field is an asset |
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Knowledge of Primus commercial products and internal billing systems (IXPlus, Primo and PCS) is an asset |
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Must be comfortable communicating in French |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
| Junior Account Manager, Inside Sales Status: Regular Full Time Location: Markham, ON Hours: Regular Business Hours The Junior Account Manager is responsible for effectively selling TCI’s prepaid products to independent retail and corporate customers, providing prompt, courteous, accurate information and service to all customers, with the primary function being generating new sales/sales leads and additional sales to current accounts. This person will contact a list of established customers to develop recurring orders and maintain / increase revenue. This person will also seek out new business by cold-calling potential leads and also contact TCI’s independent wholesale distributors each week to promote sales and help the production manager develop weekly prepaid card production requirements. The successful person will use a furnished list of telephone numbers to contact existing accounts. For new accounts, this person will use resources such as Yellow Pages and the Internet to qualify leads and secure data such as names, addresses, phone numbers and payment information from the customers for future sales/service reference.
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| Responsibilities: |
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Account Management – Existing Customers – Independent Retail and Corporate |
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Make outbound calls to Customers for the purpose of selling TCI prepaid products, maintaining sales and increasing the quantity of cards that these Customers sell. |
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Provide Customers with product suggestions that may help them increase their sales of TCI products |
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Receive inbound telephone inquiries from customers |
| Assist with processing customer orders | |
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Answer inquiries from Customers and follow-up on inquiries |
Account Management – Existing Customers – Independent Wholesale |
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Make outbound calls to Customers for the purpose of gathering weekly prepaid card shipping requirements. Compile a list by Customer, by product, of quantities required for the forthcoming week. Provide this information in a spreadsheet to the Production Manager |
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Provide Customers with product suggestions that may help them increase their sales of TCI products |
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Assist with processing customer orders and answer inquiries from Customers |
| Receive inquiries from customers and follow-up on inquiries | |
Account Management – New Business |
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| Make outbound calls to potential new customers for the purpose of qualifying and selling Primus Canada’s prepaid products. | |
| Follow up on sales leads provided by Customer Service | |
| Record gathered information in a database and qualify sales. | |
| Enter inbound inquiries from phone, mail or faxes into database and provide quick and accurate response. | |
| Follow up and send product information to customers via mail/fax, as required | |
| Additional duties or special projects as assigned. | |
Essential Knowledge and Skills: |
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1-2 years experience dealing with the public directly, preferably in a sales and/or Customer Service capacity. |
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Experience in a Call Centre environment would be an asset. |
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Strong interpersonal skills for effective communication |
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Basic PC skills – MS Word, Excel an asset. |
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Good key boarding and/or data entry skills preferred. |
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Strong written/verbal communication skills |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
| Account Executive, Strategic Alliances
Status: Regular Full Time Location: Toronto, ON Hours: Regular Business Hours The Account Executive, Strategic Alliances (AE, SA) is responsible for the generation of new, profitable revenue within the Strategic Alliance’s marketplace through the acquisition of new customers. The AE, SA position is expected to meet the defined sales targets by focusing on the sales of Primus Canada Strategic Alliances products and services.
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| Responsibilities: |
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Prospecting of the Strategic Alliances (SA) marketplace through various initiatives and activities necessary to generate an appropriate level of qualified prospective business to support the new revenue targets |
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Qualify prospects as to the ability of Primus Canada to secure new business, which includes the financial qualifications of the prospective customer |
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Build and maintain customer relationships by ensuring that customers are kept abreast of new SA products and services |
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Responsible for understanding, applying and proposing Primus Canada SA services |
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Professionally develop, present and deliver SA solutions to secure new business |
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Accurately forecast monthly, quarterly and annual new revenue |
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Generate regular customer activity reports and other reporting as required in a comprehensive and thorough manner |
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Ensure that all Primus Canada SA documentation surrounding an order is fully and accurately completed |
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Occasional travel may be required |
Essential Knowledge and Skills: |
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3-5 years of Direct Sales experience in the wholesale/carrier marketplace in Canada |
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Demonstrated ability to sell, persuade and negotiate |
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Telecommunications experience with a solid understanding of voice and data services |
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Post secondary education in a related field preferred; Focus on strategic sales would be an asset |
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Demonstrated ability to exercise professional judgment and act independently is required in order to ensure the best possible client experience |
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Superior analytical, presentation, and business communication skills |
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Excellent interpersonal and customer relationship skills |
| Strong written/verbal communication skills and professional presentation skills required | |
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Proficient with Microsoft Office (MS Excel, Power Point, MS Project and Outlook) |
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Position requires use of personal vehicle |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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Sales Manager Reporting to the Regional Sales Director, the Sales Manager is responsible for consistent and profitable growth in sales revenue for the Alberta Direct Sales team. Based in Edmonton, AB, this position communicates and manages defined sales objectives to ensure booked revenue, quotas and budgeted revenues are met. Regular sales reporting and communication of sales results, as well as coaching and development for team members are key drivers in positively influencing sales processes and results. |
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| Responsibilities: |
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Manage, direct, coach and motivate the sales team to achieve sales quotas as defined for the sales team |
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Define and communicate the sales tactics for the team |
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Monitor and report daily sales activity and support the achievement of individual quota attainment |
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Ensure employees are fully trained and informed regarding products/services, and have access to adequate information necessary to maximize sales |
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Maintain as much field contact/coaching as possible to be knowledgeable of our marketplace and to assist in team members’ development. |
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Work with the Product Management to support the launch of new products/services and sales promotions. |
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Assist in development of sales training and marketing aids, literature and brochures, catalogs displaying advertising and similar materials, price lists, technical instructions and sales promotion projects |
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Consistently monitor and evaluate the team operations in search of methods/tools to optimize the process |
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Work with Director to recommend and implement procedural changes to maintain high level of customer satisfaction |
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Conduct weekly sales meetings with staff to identify and resolve departmental and customer service issues |
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Ensure adequate staff is available at all times to meet the business needs – identify recruitment needs, as required and participates and/or conducts the recruitment and hiring of enthusiastic, resulted-oriented sales professionals |
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Conduct performance evaluation of the direct reports and provide effective suggestions, constructive criticism and positive feedback on staff performance |
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Conducts reviews on individual performance to ensure quotas are being achieved and takes appropriate action to guide sales team |
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Ensures team members submit on a regular basis activity /sales reports |
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Provide reporting on specific campaigns, ROE and/or regional sales events |
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Maintain strong cross functional relationships within the company to maximize the customer experience |
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Other duties and special projects as assigned |
What We’re Looking for In You: |
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5 – 10+ years Sales and Management experience. Must have experience in managing high value corporate accounts. Strong demonstrated ability to coach, develop, recruit, hire, train, manage and motivate employees |
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Previous relevant experience in telecom or a similar technology is a definite asset |
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Education: Post Secondary Education in Business or related discipline |
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Excellent planning, organizational, analytical and leadership skills |
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Ability to integrate marketing, financial, and operational disciplines to maximize business performance |
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Ability to develop cost-effective techniques, practices, and controls |
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Knowledge of external factors influencing business performance |
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Ability to work effectively with executive, senior managers and independently |
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Self-motivated and results oriented. Excels with ambiguous situations as an opportunity to show leadership |
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Strong team player with the ability to persuade, influence and negotiate partnerships with prospects and internal and external customers |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Ability to overcome resistance, and solve problems |
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Ability to propel and maintain cross functional resources and relationships with prospects and internal and external customers |
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Ability to conduct and manage multiple projects and priorities |
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Excellent problem solving skills and ability to meet demanding time constraints |
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Excellent computer skills with strong MS Office skills |
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Requires Frequent Local Travel and use of a personal vehicle; regular travel is also required between Edmonton and Calgary to support remote team |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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SALES ASSOCIATE |
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| Responsibilities: |
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Answer incoming sales inquiries, providing outstanding sales service to potential and or existing residential customers while maintaining the defined objectives |
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Increase revenue generation by maintaining/exceeding the closing sale percentage benchmark and effectively selling Primus Canada’s product & services to residential prospects/callers (customers) |
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Maximize each sale opportunity by offering/upselling additional products and product add-ons such as features to increase potential revenue |
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Provide first call resolution to callers by providing detailed and accurate information regarding Primus’s products, services, payment options etc. |
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Update the order tracking database and complete all order entry during conversation with callers, ensuring that new customer information is recorded accurately |
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Efficient assessment of caller’s product/service needs within Primus’ wide range of products/services/brands |
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Perform clerical/post call processing tasks associated with incoming sales calls |
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Other duties, as assigned. |
What We’re Looking for In You: |
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Bilingual in French/English – other languages a definite asset |
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Minimum high school education – post secondary |
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1- 2 years of Sales experience required |
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PC Skills – working knowledge of MS Word, Excel, and Outlook. |
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Working knowledge of Windows XP |
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Ability to sell, persuade and negotiate |
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Self-motivated and results oriented with the ability to provide solutions to address prospects/callers needs and issues |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral) |
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Strong multi-tasking ability |
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Excellent interpersonal, sales and customer service skills |
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Excellent telephone etiquette and keyboarding skills |
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Strong team player |
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Ability to work effectively within a team to meet/exceed team objectives/goals/incentives |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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TEAM MANAGERS, SALES / CUSTOMER CARE We are seeking results-oriented and driven leaders interested in the successful operations of Primus Canadas Residential Sales or Customer Care teams in our Edmundston location.
The Team Manager, Sales or Team Manager, Customer Care is responsible for the smooth operations of the Residential Sales team (Inbound Sales, Outbound Sales and Telesales) or the Residential Customer Care team by ensuring high productivity and efficiency with the teams work to deliver high level internal/external customer satisfaction. Specific areas of responsibility include maintaining departmental service levels and sales / call statistics, assisting the Manager in staffing and scheduling of the unit, on-going coaching and training, monitoring and providing feedback to Employees. This position oversees the day-to-day administration of the assigned Sales or Customer Care teams and addresses escalations from the staff to resolve customer prospects issues or customer problems. |
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Essential Knowledge & Skills: |
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| Those who have demonstrated success in a Team Management role with a solid background and experience in Sales and/or Customer Care as well as a call centre environment are encouraged to apply. You will also have developed skills, experience and education that includes: | |
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Demonstrated experience in team management, leadership or supervisory capacity |
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3+ years experience in Sales and/or Customer Care within a Call Centre environment |
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Minimum high school education post secondary preferred |
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Strong leadership/supervisory skills and motivational abilities |
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Knowledge of different coaching and motivation techniques |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation). Ability to efficiently respond to prospects and/or customer inquires |
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Strong analytical ability required in order to be comfortable working with numbers, data analysis and forming recommendations based on quantitative information |
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Demonstrates excellent organization, time management, problem-solving and multi tasking skills with a focus on results |
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Excels with ambiguous situations as an opportunity to show leadership |
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Strong team player with the ability to work independently and develop partnerships with internal and external clients |
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Strong interpersonal skills for effective interaction with clients and employees |
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Professional and friendly with the ability to persuade, negotiate and provide excellent customer care |
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Ability to participate in meetings, conduct and lead discussions as well as presentations |
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Strong knowledge of MS Word, Excel, Outlook, Windows XP |
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Bilingual in English and French |
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May require evening, weekend and/or holiday shifts |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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SALES EXECUTIVE Members of the Business Services Direct Sales team at Primus Canada are responsible for selling the full portfolio of Primus Business Services’ world class Data and Voice solutions. The Account Executive contributes to the maximization of profitable revenue through acquisition focused solution selling and by proactively developing strong new client relationships and sales opportunities. |
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| Responsibilities: |
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Target the upper end of the SME market by leveraging Primus’ managed network services, managed hosting, hosted PBX and business continuity solutions |
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Generate net new - profitable recurring revenue to achieve and surpass individual and team revenue objectives |
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Execute and develop new client relationships through aggressive cold calling, understanding the clients requirements, and closing sales |
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Create and deliver client proposals coordinating with Technical Sales Specialists, network engineering, and other internal contacts to develop the proposal strategy and solution |
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Interpret clients complex technical needs and deliver understandable business solutions |
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Demonstrate leadership, influence teamwork and develop partnerships with internal and external clients |
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Maintain strong cross-functional relationships within the company to maximize the customer’s experience |
Essential Knowledge and Skills: |
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A true sales professional with proven success in a "hunting/acquisition" based, solutions selling role. Hands-on experience selling of high tech products and services from software, hardware, phone systems or data network solutions is an asset. Must also have experience in managing high value corporate accounts. |
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Experience selling solutions to upper end of SME markets such as managed services, infrastructure management, business continuity, as well as strong working knowledge of the selling process |
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Self-motivated and results oriented with the ability to open doors at the "C" level, and develop strategic plans and solutions to address complex client needs and issues |
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Strong team player with the ability to influence, lead, and develop partnerships with internal and external clients |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Ability to overcome resistance, and solve problems |
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Ability to propel and maintain cross functional resources and relationships to deliver customized and valuable solutions for the client |
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Excels with ambiguous situations as an opportunity to show leadership |
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Post secondary education (University degree or equivalent) |
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Telecommunications training and experience an asset |
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Requires Frequent Local Travel |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
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