About Primus − Finance Career Opportunities
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Collections Associate, Commercial (Toronto, ON) |
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BILINGUAL Credit & Collections Associate - French/English (Toronto, ON) |
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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COLLECTIONS ASSOCIATE, COMMERCIAL Primus Canada is currently recruiting for a Commercial Collections Associate. This role is responsible for accurate and timely collections of all overdue accounts and receivables from the commercial customers. The main function of this position is to make collection calls on overdue accounts using the “friendly but firm” approach of collecting. The desired results are accomplished through direct contact on the telephone, distribution of letters |
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Responsibilities: |
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Identify 30, 60 and over 90 day overdue accounts. |
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Make outbound collection calls daily, on accounts over 31 days using the “friendly but firm” approach of collecting. |
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Negotiate payment terms for outstanding account balances with the client ensuring fulfillment of internal policies |
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Coordinate the suspension of services for accounts, providing required written and verbal notice to the customers. |
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Reconcile outstanding balances prior to suspending the service. |
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Provide reconciliation details and invoice copies to the customers, as required to facilitate payments. |
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Provide reconciliation details and invoice copies to the customers, as required to facilitate payments. |
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Continually review suspended accounts; reactivate the service for customers when full payment is received and process permanent disconnection notices and paperwork within required timeframes. |
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Identify disconnected accounts with an outstanding balance for third party collections |
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Prepare legal files for legal department or reconciliation details for third party collectors as required |
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Work closely with Credit Associate to identify and resolve credit related issues. |
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Update applicable top 100 clients report on a bi-weekly basis, update various department reports as detailed. |
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Identify delinquent issues requiring escalations to the Mgr, Credit and Collections. |
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Other duties, as assigned |
Qualifications: |
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1-3 years of 1st party collections experience |
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Excellent written and oral communication skills to efficiently deal with customers |
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An understanding of basic accounting principles and collections |
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An understanding of banking procedures |
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Highly developed analytical and decision-making skills |
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Good organizational skills |
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Minimum secondary school diploma, post secondary education is an asset |
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Strong Microsoft Word and Excel skills |
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Must be a team player |
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Good problem solving and decision making skills. |
This description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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BILINGUAL Credit & Collections Associate (French/English) We are seeking organized self-starters who are results-oriented and customer driven professionals to join our Credit & Collections Team in our Etobicoke location. The Bilingual Credit & Collections Associate is responsible for accurate and timely 1st party collections of accounts receivables from Primus Canada customers. The main function of this position is to make & answer collection calls on overdue accounts. The desired results are accomplished through direct contact on the telephone, distribution of letters and /or the interruption of the service; without losing sight of professional and courteous customer service. |
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Qualifications: |
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Bilingual (French/English). Other languages an asset. |
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Preferred Education: Post Secondary Education in a related field. Minimum Education: Secondary School Diploma |
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Up to 1 year of experience in Customer Service, Credit/Collections and/or Accounts Receivables |
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PC Skills - working knowledge of Windows, MS Word, EXCEL and Outlook. |
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Superior customer service skills |
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Strong oral/written communication skills |
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Exceptional organizational and time management skills |
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Ability to multi-task in a fast paced call centre |
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Detail–oriented and ability to work under minimal supervision |
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Excellent judgment and decision making skills |
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Working knowledge of call centre telephone system, an asset |
This description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
