About Primus − Finance Career Opportunities
WHY PRIMUS?
Positive and progressive describes the Primus Canada team. Our team members are comprised of a wide range of dedicated professionals who all have one thing in common – devotion to this highly exciting and dynamic industry.
We recognize that growth, challenge and opportunity motivate our team members. We are dedicated to creating a well-educated work force where all team members can fulfill their professional goals.
ABOUT PRIMUS
Primus Telecommunications Canada Inc. ("Primus Canada") offers the widest selection of consumer and business telecommunications services available nationwide, including Long Distance & Local Phone Service, TalkBroadband (VoIP), Wireless service, and Internet services (High Speed DSL & Dial-up). Primus Canada now serves over 1 million customers across its suite of services. As a leading Internet Service Provider (ISP) in Canada, Primus Canada has over 100,000 Internet subscribers accessing 46 national points-of-presence across Canada.
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BILINGUAL Credit & Collections Associate (French/English) We are seeking organized self-starters who are results-oriented and customer driven professionals to join our Credit & Collections Team in our Etobicoke location. Excellent communication in both official languages a must. The Bilingual Credit & Collections Associate is responsible for accurate and timely 1st party collections of accounts receivables from Primus Canada customers. The main function of this position is to make & answer collection calls on overdue accounts. The desired results are accomplished through direct contact on the telephone, distribution of letters and /or the interruption of the service; without losing sight of professional and courteous customer service. |
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 Qualifications: |
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Bilingual (French/English). |
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Preferred Education: Post Secondary Education in a related field. Minimum Education: Secondary School Diploma |
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Up to 1 year of experience in Customer Service, Credit/Collections and/or Accounts Receivables |
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PC Skills - working knowledge of Windows, MS Word, EXCEL and Outlook. |
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Superior customer service skills |
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Strong oral/written communication skills |
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Exceptional organizational and time management skills |
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Ability to multi-task in a fast paced call centre |
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Detail–oriented and ability to work under minimal supervision |
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Excellent judgment and decision making skills |
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Working knowledge of call centre telephone system, an asset |
Responsibilities: |
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Make outbound calls on 30, 60 and over 90 day overdue accounts |
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Make approx. 125-150 outbound collection calls per day, on accounts over 31 days |
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Handle approx. 50-75 incoming customer calls to the Collections unit and provide effective response and resolution |
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Suspension of service for accounts 91 days and over, high toll, returned payments in conjunction with the automated collections treatment |
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Provide account details and invoice copies to the customers to facilitate payments |
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Review suspended accounts, complete further collections, re-activate the service for customers when full payment is received |
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Encourage pre-authorized payments and/or collect activation fee or security deposit from customers to reduce future delinquency on accounts that have been listed with a collection agency or have otherwise been rated delinquent |
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Work closely with Risk Management Associates to identify and resolve credit or risk related issues |
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Contact new customers to advise if their account has been approved or a security deposit is required for activation. |
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Assume all clerical functions related to post call processing |
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Identify delinquent issues requiring escalations to the Team Manager and/or Senior Manager |
This description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
